INITIATE A RETURN
Return via contact form , or call us if you have any questions.
DROP OFF YOUR ITEM OR SCHEDULE A PICK-UP
Return at our pickup stations or we can pick up the item
RETURN THE ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your return slip is signed by our agents. That is your proof of return.
Once we receive your returned item, we will inspect it and process your refund via Mpesa, voucher or bank transfer depending on your selected option, and this cannot be changed after option has been registered by our CS team. See our timelines here